Order now for fast dispatch!

FAQ's

Frequently Asked Questions at PickandMix.com

All of your most common questions answered all in one place...

Frequently Asked Questions

We’re sorry that your order hasn’t arrived yet. As a small business, we try very hard to get all orders made and dispatched within 48 hours, however, this can sometimes take longer during busy period such as major holidays and weekends.

 

Please note that our staff and couriers do not work on weekends, as such: orders placed between Friday to Monday will not be dispatched until Monday evening at the earliest.

 

If you have any other questions please don’t hesitate to contact us here. We aim to respond to all emails within 24 hours.

If you need to track your order you can contact us here.

 

You should also receive a tracking email and/or text message once your order has been dispatched.

 

Please Note: Your will only be able to track your order if you have selected this at the checkout as a shipping option look out for ‘TRACKED’ and ‘UNTRACKED’ options.

Our staff and couriers do not work on weekends, as such: orders placed between Friday to Monday will not be dispatched until Monday evening at the earliest.

While we aim to keep our site as up to date as possible, we may run out of some of our options as you place your order. In the event that this happens, we will top up your sweets bag with all the other options you have chosen.

We may attempt to contact you via email or text if the missing sweets make up a significant majority of your order and offer an alternative.

If you have any other questions please don’t hesitate to contact us here. We aim to respond to all emails within 24 hours.

Our pick and mix sweets bags are available in 6 sizes:

Sample (100g)
Mini (250g)
Kids (500g)
Standard (1KG)
Regular (1.75KG)
Jumbo (2KG)
MEGA (4KG)

 

Go BIG with our iconic pick and mix buckets, available in the following sizes:

2KG
4.5KG
8KG
10KG

 

We also sell our iconic bestselling jars in two sizes:

2.5KG
2KG

 

Start shopping now!

Yes, PickandMix.com does offer discreet packaging!

 

We post out all orders in plain cardboard boxes and the only distinguishing feature is a small picture of our logo in black and white on the parcel label which must be there for insurance purposes with Royal Mail.

All of our pick n mix orders are dispatched and delivered with Royal Mail.

 

Our pick’n’mix sweets can be delivered to any UK address with speedy tracked delivery options available.

 

More info about our delivery details can be found here!

Yes, all of our vegan pick and mix sweets are labelled with a green ‘V’ in the top right corner to indicate that pick and mix sweet is suitable for vegans, view our entire selection here! We also have a Vegan Bag.

Yes, all of our gluten free pick and mix sweets are labelled with a red ‘GF’ in the top right corner to indicate that pick and mix sweet is gluten free, view our entire selection here! We also have a Gluten Free Bag.

Yes! All major debit/credit cards (Visa, Mastercard, AMEX) are accepted.

Your delivery date can vary depending on which option you choose at the checkout.

 

Our fastest delivery option (Royal Mail Tracked 1st Class) can take up to 3 working days to arrive from the date of delivery.

 

Alternatively, our Royal Mail 2nd Class option can take up to 5 working days to arrive.

 

All estimated delivery times are posted at the cart and checkout just look for our delivery options and it will say the turnaround time in brackets.

If you want to create an account with us so you can start accruing points to use on future orders then just click here to register!

If you need to make an amendment to your order then please don’t hesitate to contact us here!

 

Please contact us within 12 hours of placing your order so that we don’t send out your order with the wrong details.

No, we are not able to see any credit card information that you enter. All of this information is held only by our independent third party payment platform (NatWest, PayPal, Klarna or Clearpay) and we cannot access this information.

Yes, unless we contact you to say otherwise, your order should always come in one package.

To read the full terms of our refund policy click here.

 

We cannot accept returns/refunds under the following circumstances:

  • 14 days have passed since receiving your order.
  • You have opened your order or your order has been damaged.
  • Goods are not in their original packaging.

More conditions for returns can be found on our refund policy page.

 

Please note: if you wish to return your order, a refund will only be processed once it has arrived back at our warehouse.

 

Can’t find what you’re looking for? Email us at [email protected] and a member of our team will be in touch within 48 hours.

Shop Pick and Mix Best Sellers

  • Rated 4.98 out of 5
    1798
    16K+ sold in past month!
    £4.99£99.99

    Create your own custom tailored pick n mix sweets bag online for pick and mix sweets delivery straight to your door! First, choose your pick and mix sweets bag size from: Mini (250g), Kids (500g), Standard (1kg), Regular (1.75KG), Jumbo (2kg) or all new MEGA (4kg). You can also choose to have your sweets in […]

    Select options This product has multiple variants. The options may be chosen on the product page
  • Rated 4.99 out of 5
    69
    3K+ sold in past month!
    £32.99

    Create your own custom tailored 2.5kg Pick and Mix sweets jar for £29.99! Receive your Pick and Mix sweets in our branded, reusable and retro sweets jar. Make your selection of up to 20 pick and mix sweets from our range of over 140 options to choose from to create your own jar. Our Pick […]

    Select options
  • Rated 5.00 out of 5
    13
    4K+ sold in past month!
    £4.99£99.99

    Grab one of our pick and mix mystery bags, hand-picked by our talented team of sweets pickers! Choose your mystery pick and mix bag size: Mini (500g), Standard (1kg), Jumbo (2kg) or all new MEGA (4kg). Then we’ll put together your pick n mix sweet mystery bag, who knows what you’ll get…? With our Mystery […]

    Select options This product has multiple variants. The options may be chosen on the product page
  • Rated 5.00 out of 5
    104
    5K+ sold in past month!
    £8.99£99.99

    We know what’s popular, so we decided to make a product containing our top 20 most selected Pick and Mix Sweets! These are sweets selected every single day by almost all of our amazing customers, you won’t be disappointed! All you have to do is decide what size of bag or jar you’d like, we’ll […]

    Select options This product has multiple variants. The options may be chosen on the product page
0